Postbank and SASSA Announce Urgent Deadline for SASSA Gold Card Replacement
Beneficiaries Urged to Get New Postbank Black Cards by 28 February 2025
07 February 2025 | Pretoria – The South African Social Security Agency (SASSA) and Postbank have officially announced the deadline for replacing SASSA Gold Cards with the new Postbank Black Cards. Beneficiaries must complete the transition by 28 February 2025 to continue receiving and accessing their social grant payments.
Failure to replace the SASSA Gold Card before this deadline will result in grant payments being inaccessible, as Gold Cards will be permanently deactivated. After 28 February 2025, they will no longer function for withdrawals at ATMs and retailers or for transactions such as balance inquiries, statement printing, and in-store purchases.
Why Is This Change Happening?
Postbank began issuing Postbank Black Cards in September 2024 as part of an initiative to enhance security and improve the customer experience for social grant recipients. Hundreds of thousands of beneficiaries have already transitioned to the new cards, ensuring uninterrupted access to their funds.
The February 2025 grant payments (4–6 February) will be the last payments processed using the SASSA Gold Cards.
“We appeal to beneficiaries that have not yet switched to Postbank Black Cards to act now and avoid disruptions to their payments. All SASSA Gold Cards will stop working on 28 February 2025, regardless of the expiry date on the card.” — Nikki Mbengashe, Postbank CEO
How to Get Your New Postbank Black Card
Who Qualifies?
All SASSA grant recipients currently using SASSA Gold Cards must switch to Postbank Black Cards.
What Documents Are Needed?
- A valid South African ID or
- A temporary ID (no card will be issued without these documents).
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Where to Collect Your Card
Postbank Black Cards can be collected at designated retail partner locations, including:
✔️ Shoprite
✔️ Checkers
✔️ Usave
✔️ Boxer
✔️ Pick n Pay (Gauteng only)
Postbank has carefully selected these locations based on where most beneficiaries currently withdraw their grants.
“Our strategy ensures beneficiaries can easily replace their cards at familiar locations. We’ve partnered with retailers where most social grants are withdrawn.” — Ms. Mbengashe, Postbank CEO
Benefits of the Postbank Black Card
Beneficiaries will continue to enjoy the same benefits as with their Gold Cards, including:
✅ One free card replacement per year
✅ Three free withdrawals in stores per month
✅ One free monthly statement over the counter
✅ Instant usability at all ATMs and retailers
✅ Enhanced security features
Additionally, there are no fees for switching to the new card.
Find the Nearest Collection Point
Beneficiaries can locate the nearest site from their mobile phones by following these steps:
1️⃣ Dial: *120*218*3#
2️⃣ Reply: Press 1 to continue
3️⃣ Select your province
This quick and easy process ensures beneficiaries know where to collect their new Postbank Black Card.
Avoid Last-Minute Rush & Beware of Scams
SASSA and Postbank strongly advise beneficiaries not to wait until the last minute to replace their cards. Delays could result in missed grant payments.
Beneficiaries should also remain vigilant against fraudulent activities:
⚠️ Only hand over your ID to an authorized official at an official card replacement site.
⚠️ Keep your new card secure at all times.
⚠️ Do not accept fake cards from unauthorized individuals.
“Our appeal is for beneficiaries to act now and secure their payments. Scammers often take advantage of busy periods, so we urge everyone to stay cautious and only use official Postbank channels.” — Themba Matlou, SASSA Acting CEO
Need Assistance? Contact SASSA or Postbank
For more information, beneficiaries can reach out to:
📞 Postbank Customer Care: 0800 53 54 55
📞 SASSA Customer Care: 0800 60 10 11
Act Now – Ensure Your Grants Continue Without Disruption!
