The South African Social Security Agency (SASSA) introduced a Biometric Identity Verification System for recipients of the Special Relief of Distress (SRD) R370 grant (previously R350). This system was implemented to address growing concerns of fraud and impersonation in the application process. It ensures that only eligible applicants receive the grant by verifying their identity through advanced biometric technology.
Why Biometric Identity Verification is Necessary
Fraud and impersonation became significant issues in the disbursement of SRD grants, compromising the integrity of the system. To counter these challenges, SASSA adopted a Biometric Identity Verification System. This system identifies applicants flagged for suspicious activity or reported impersonation.
The process involves live photo verification, where applicants’ photos are matched against the official records in the Department of Home Affairs database. This ensures that only genuine individuals linked to the provided ID numbers gain access to the grant.
How the Verification Process Works
1. Notification via Application Status Check:
When checking their application status online, some applicants may see a prompt to verify their identity biometrically.
2. Requesting the Verification Link:
Applicants are required to click a link to request the Biometric Identity Verification Link. This link is sent to the phone number associated with their SRD grant application.
3. Live Photo Verification:
Using the link, applicants complete a live photo verification process. The system cross-checks their live photo with the one stored in the Home Affairs database.
4. Access Granted:
If the verification is successful, the applicant’s account is updated, and access to the grant is restored.
Despite the system’s efficiency, some applicants face delays or challenges in obtaining the verification link. Here are four practical ways to resolve this issue.

Four Ways to Request the Verification Link
1. Visit the Nearest SASSA Office
Some SASSA offices assist applicants with obtaining the verification link. This is particularly helpful for those who have lost the phone number used during their application. However, not all offices provide this service, so it’s crucial to check with your nearest branch.
2. Call the SASSA Hotline
The SASSA hotline, 0800601011, is available for grant-related inquiries. While reaching the call center can be challenging due to high call volumes, persistent attempts may result in success.
3. Email SASSA
Applicants can email [email protected] to request the Biometric Identity Verification Link. Be sure to include your South African ID number and a clear statement that you need the verification link. Although email responses may take a few weeks, it remains a reliable method to resolve verification issues.
4. Attend SASSA Outreach Visits
SASSA periodically conducts outreach programs in local communities to assist applicants with various challenges, including biometric verification. Check SASSA’s official Facebook page or other social media platforms for announcements about upcoming visits in your area.
Read Also: How To Submit Banking Details For SASSA SRD R370 Grant
Why Biometric Identity Verification Benefits Applicants
While the biometric system may seem inconvenient for some, it ultimately protects applicants by preventing identity theft and ensuring grants are disbursed fairly. Fraud prevention measures strengthen the integrity of the system and help ensure that financial aid reaches the intended recipients.
Final Thoughts
Applicants struggling with biometric verification should take proactive steps to resolve the issue using the methods outlined above. With persistence and the right approach, the verification process can be completed, enabling eligible individuals to access their much-needed SRD grants.
Stay informed by regularly checking SASSA’s official website and social media platforms for updates on grant processes and available assistance programs.
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The money is no longer available
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https:/srd.sassa.gov.za
[email protected]
Yes
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