How to Change Your SRD R350 Grant Phone Number Through SASSA

Some SRD R350 grant applicants and recipients have encountered challenges after losing access to the mobile number they used to apply for the grant. Without this number, accessing their SRD account becomes difficult. Initially, SASSA provided an online platform to allow affected individuals to change their phone numbers. Unfortunately, due to the lack of robust security measures like passwords or two-factor authentication, cases of fraud and impersonation were reported.

To combat these fraudulent activities, SASSA now requires Biometric Identity Verification for any phone number changes. Below are four ways you can successfully update your phone number.

---

1. Visit SASSA Offices Near You

The most reliable way to update your phone number is by visiting a nearby SASSA office. SASSA staff will guide you through the process and perform the required Biometric Identity Verification to ensure that only the rightful owner can make changes.

---

2. Attend SASSA Outreach Programs

SASSA often conducts outreach programs in various communities. During these events, SASSA officials provide services such as assisting grant applicants and updating phone numbers. Check local announcements to find out when and where the next outreach program will take place in your area.

---

3. Contact the SASSA Hotline

You can call the SASSA hotline at 0800 60 10 11 to request a Biometric Identity Verification link. However, due to the high volume of calls, reaching an agent can be challenging. For this reason, it’s recommended to try this option as a last resort.

---

4. Email SASSA

Another effective way to change your phone number is by sending an email to [email protected]. In your email:

Request a Biometric Identity Verification link.

Provide your ID number and the new phone number you wish to use.

SASSA will respond with the next steps to complete the process.

---

Final Thoughts

If you’ve lost access to the phone number linked to your SRD R350 application, don’t worry—help is available. Follow these steps to update your information securely. Remember, Biometric Identity Verification is crucial for protecting your grant and ensuring that no one else can impersonate you.

For more information and assistance, visit the official SASSA website or contact their customer service team.