Assistant Officer Customer Relations – Eskom Career

Position summary

Industry: Electricity, Energy & Water Supply

Job category: Customer Service

Location: Worcester

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Introduction

Area of specialization: To establish and maintain customer relationship and stakeholder expectations by informing, negotiating and promoting public awareness on Eskom Transmission business, by liaising between the Transmission Grid, internal and external stakeholders to promote respect by the public of Eskom assets and awareness on safety issues pertaining to supply of electricity.

Job description

Position/Task Grade:  T10

Department: Lines & Servitudes

Business Unit: Western Grid

Skills and Competencies Required:

1) Behavioral:

·         Integrity

·         Honesty

·         Professionalism

·         Trustworthiness

     2) Leadership:

·         Coaching

·  Mentoring

·         Team player

·         Developing

     3) Knowledge:

·         Transmission maintenance practices and procedures

·         Customer relations practices

·         Business Management System

·         Eskom servitude rights and practices

·         Knowledge of OHS act

 4) Skill:

·         Negotiation skills

·         Computer literate

·         Interpersonal skills

·         Presentation skills 

·         Leadership skills

·         Customer interface

·         Analytical skills

·         Conflict management

·         Administration skills

·         Driver’s license Code 8 and advanced 4X4 driving skills 

    Key Responsibilities

1. Stakeholder/Customer Relation Management 

2. Liaise with Internal Customers 

3. Customer interface/Safety/Environment Awareness

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

NTCSA is committed to equality, employment equity, and diversity. In accordance with the employment equity plan of NTCSA and its employment equity goals and  targets, preference may be given, but is not limited, to candidates from under-represented designated groups.  NTCSA reserves the right not to make an appointment to the posts as advertised.  Candidates with disabilities are encouraged to apply for positions.” 

NTCSA is committed to providing a smoke-free environment for its employees and visitors at the workplace.

Minimum requirements

Minimum Requirements

Qualification(s): 

National Diploma Marketing/Finance/Commerce/Engineering/Social Science/Business Mngmt/Customer Service at NQF 6 with 240 Credits                                                                                                                                     

Related Minimum Experience:

3 Years Lines and Servitudes Inspections

Dealing with various stakeholders especially in communications and public administration